Lets get shopping! Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time as late payment incurs additional fees
Questions? For all those concerning the product, delivery and returns, please contact Footpatrol. For all those concerning payment or regarding an expected refund, please contact Klarna. For more details, see the FAQ section below
Footpatrol acts as an introducer and not a lender of unregulated credit products provided by Klarna Financial Services UK Limited. Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
Frequently Asked Questions
What's the difference between Klarna Pay in 30 and Klarna Pay in 3?
What's the difference between Klarna Pay in 30 and Klarna Pay in 3?
Klarna's 'Pay in 30 days' option allows you to purchase items online and pay for them within 30 days, interest-free.
Klarna's 'Pay in 3' allows you to spread the cost of a purchase into three equal, interest-free installments.
Why use Klarna?
Why use Klarna?
Never miss a drop again, select Klarna at checkout and pay after delivery.
Klarna lets you try before you buy, and you only pay for what you keep.
Pay 30 days after you order has been shipped.
Am I eligible to use Klarna?
Am I eligible to use Klarna?
- You must be at least 18 years old
- A UK bank account
- A UK residential address
How does Pay in 3 work?
How does Pay in 3 work?
Klarna Pay in 3 means you can now spread the cost of your Footpatrol purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you used at checkout. Your first instalment will be collected when your order is confirmed by Footpatrol and instalments 2 and 3 are then scheduled to be taken 30 and 60 days later, respectively.
What do I need to provide when I make a purchase?
What do I need to provide when I make a purchase?
If you want to pay using Klarna you need to provide your mobile phone number and email address. All statements will be sent via email. It's important that you give us the correct details, or you’ll not receive the payment information and so be liable for late payment fees.
Am I eligible for Pay in 3?
Am I eligible for Pay in 3?
To use the service, you must be at least 18. The card used at the point of purchase needs to have an expiry date beyond the order period. Pay in 3 is also subject to your financial circumstances, however, Klarna’s assessment will not affect your credit rating.
I've Been Redirected to Klarna's Site, Is That Right?
I've Been Redirected to Klarna's Site, Is That Right?
Yes, If you have chosen to Pay Later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.
What happens if I make a return?
What happens if I make a return?
If you have made a partial return, An updated statement will be sent to you once Footpatrol has received It. With a full return, your statement will be closed once received.
What if I don't pay on time?
What if I don't pay on time?
If you don’t pay within the 30-Day period, you may be subject to charges. To help You pay on time, Klarna will send three reminders. If after 14 days from your third reminder you have still not paid the balance your details may be passed to a debt collection agency, however none of these factors will affect your credit rating.
My application was not accepted by Klarna?
My application was not accepted by Klarna?
Unfortunately, Klarna is a third party payment service, therefore, we have no control over the decisions made by the service. If you are not accepted by Klarna you can contact them directly as we are unable to help you. Visit Customer Service for Live Chat or call 020 300 50833.
How do I contact Klarna?
How do I contact Klarna?
Visit Customer Service for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.
What information do I need to provide when I make a safe purchase using Klarna?
What information do I need to provide when I make a safe purchase using Klarna?
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy. Please also find a link to the Footpatrol privacy policy here.
Does Klarna impact my credit score?
Does Klarna impact my credit score?
Klarna may run a soft credit search that does not affect a customer's credit score and is only visible on your credit file by you and Klarna.
Who's Klarna?
Who's Klarna?
Klarna are a Swedish payment service provider who allow you to buy now and pay 30 days later.
What Are My Payment Options with Klarna?
What Are My Payment Options with Klarna?
If you’re choosing to pay later with Klarna, you can pay for your goods via credit card or debit card.
Why have I not been offered Pay in 3?
Why have I not been offered Pay in 3?
Unfortunately, Pay in 3 is not always universally available, The Pay in 3 payment option is automatically generated by algorithms that are based upon many factors including cardholder details, address details, amount of order, the online store, previous order history and item availability.