Frequently Asked Questions
Orders & Deliveries
Where is my order?
Where is my order?
Can I cancel my order?
Can I cancel my order?
Why has my order been cancelled?
Why has my order been cancelled?
Has my order been sent?
Has my order been sent?
Can I purchase more than one pair on the Launches app?
Can I purchase more than one pair on the Launches app?
Can I change my delivery address?
Can I change my delivery address?
How long will it take to receive my order?
How long will it take to receive my order?
What countries do you ship to?
What countries do you ship to?
Do you offer Next Day Delivery?
Do you offer Next Day Delivery?
Returns & Refunds
How do I return an International order?
How do I return an International order?
How do I return/exchange my order?
How do I return/exchange my order?
How long will it take to receive my refund?
How long will it take to receive my refund?
The item I have received is faulty/damaged
The item I have received is faulty/damaged
How long do I have to return my items?
How long do I have to return my items?
Can I return an in-store purchase?
Can I return an in-store purchase?
Payments & Promos
Can I use my Footpatrol Giftcard to pay Online?
Can I use my Footpatrol Giftcard to pay Online?
I forgot to use my discount code
I forgot to use my discount code
What is Klarna?
What is Klarna?
What is Clearpay?
What is Clearpay?
Products & Stock
I have seen a product online. Will my local store have it too?
I have seen a product online. Will my local store have it too?
For information regarding store stock, please visit our Store Finder to get the phone number and locations of your local Footpatrol stores to contact them directly.
Are the pictures shown online accurate?
Are the pictures shown online accurate?
We make a huge effort during the photography process to ensure the images you see online are as close to the real thing as possible. It’s worth noting that all monitors have different colour settings so use the zoom functionality to get a close up view of the items and check the product description for information on the colourway.
Account
I can't log into my account
I can't log into my account
If you are unable to gain access to your account, please enter your email address into the login portal. We will then send a code to your email address which will allow you to access your account. Please be sure to check your junk inbox.
If you require further assistance, please contact our customer care via this form.
What is my account?
What is my account?
Once you have registered, you can access your account at anytime by clicking on the my account link at the top of the page. Here you can view and update your personalised wishlist, update your payment information and address book, track your orders and manage your account password.
Contact
How do I contact customer care?
How do I contact customer care?
To contact customer care, please visit our portal here.