General Terms and Conditions of Online Sale 
Applicable from: May 2026 
https://www.footpatrol.com/en-ie  

1. How These Terms and Conditions Apply 

These General Terms and Conditions of Sale (“Terms”) govern sale of Products made available and all orders placed on https://www.footpatrol.com/en-ie  (the “Website”). By placing your order or using our website, you are agreeing to these Terms, and any applicable special terms such as promotions or limited-time offers.   

We recommend that you print and retain a copy of the Terms in effect at the time of your purchase for future reference. 

2. WHO WE ARE AND HOW TO CONTACT US 

The Website is operated by John David Sports Fashion (Ireland) Limited (trading as Footpatrol) whose company number is 448434 and registered address is Fitzwilliam 28, Fitzwilliam Street Lower, Dublin 2 D02 KF20 and our VAT registration number is IE9673400C. We are a private company limited by shares (hereinafter also “we,” “us,” or “our” in these Terms). 
 

To contact us, please use the form available here [https://www.footpatrol.com/en-ie/pages/contact]. 

3. OTHER TERMS THAT MAY APPLY TO YOU 

In addition to these Terms, the following additional policies may apply to your use of our Website, such as: 

4. ORDER ACCEPTANCE AND CONTRACT FORMATION 

4.1 Our Website shows the products we sell and gives you the key details about them (the “Products”). When we advertise Products on our Website, we’re inviting you to buy them, but we’re not required to accept your order.   

4.2 When you place an order with us, we will send you an acknowledgement email to advice you that your order has been received by us. A binding commitment between us (a “Contract”) will only be formed once the Products have been dispatched to you. We will then send you a confirmation email when your order is despatched.  
 

4.3 We are under no obligation to accept orders. We may refuse or cancel your order at any time before despatch the Products if we decide it is reasonable to do so. This may include circumstances where: 

In such cases, we will notify you of the cancellation as soon as possible and refund any amount you have already paid. 

5. PRODUCTS CAN VARY SLIGHLTY FROM THEIR PICTURES 

Although we have made every effort to ensure that the Product images are accurate, we cannot guarantee that a device's display perfectly reflects the colour of the Product. The true colour of Product may not exactly match to what is shown on your device screen or in our marketing or its packaging. 

6. ORDERING PROCESS 

For more information on how to place an order, make a payment, and arrange for delivery, please check out the relevant section of our Website. 

7. PRICING, DELIVERY COSTS, AND PROMOTIONS 

7.1 Payment for the Products is due at the time of placing the order.  Prices for Products and delivery charges are as published on the Website and as shown to you during the checkout process. 

7.2 Subject to separate delivery charges, all prices shown for Products include appropriate value added tax or similar tax (“Sales Tax”) applied on the sale or dispatch to your delivery address. No Sales Tax reclaim, refund, or adjustment of the purchase is required, or possible, for purchases made on our Website irrespective of the country you are shopping from or have the order delivered to. 

7.3 There may be additional charges such as taxes or custom charges if you place an order for international delivery. Such charges are not controlled by us and we recommend contacting your local customs authority to understand the costs prior to placing an order. All information about our delivery charges can be found here.  
 
7.5 We reserve the right to change prices at any time. If a Product's price changes between the time of your order and the dispatch date, we may cancel your order and refund any amount paid. 

7.6 We take all reasonable care to ensure that the price of the Product is correct, but if find a mistake in the Product description or pricing on the Website, we may refuse or cancel your order at any time before despatch. We will notify you of the cancellation as soon as possible and refund any amount you have already paid. 

7.7 All offers and promotions that we offer from time to time are subject to availability and additional terms and conditions. We may change or withdraw them at any time and without notice. Nothing shall oblige us to maintain offers or promotions for any period. 

8. PAYMENT METHODS 

8.1 We accept most major payment methods, including but not limited to: VISA, Mastercard, Apple Pay, Google Pay, PayPal, American Express, Maestro, and ShopPay. 

8.2 By placing an order, you confirm that you are the authorised cardholder or account holder of the selected payment method. All payments are subject to verification, fraud checks, and issuer authorisation. If your payment is declined, we cannot accept your order and will not be liable for any delay or non-delivery. 

8.3 If express checkout options, offered by third party providers, such as via PayPal Express, ShopPay from Shopify or Google Pay, are available then these options will be presented to you. You will need to follow the applicable log in prompts to log into your chosen express checkout provider’s account. These express checkout options are offered and operated by the relevant third-party providers, and you will be required to use your existing log in detail or register for a new account with them. We do not have control over these express checkout options offered by third party providers, and your use are governed by a separate terms and conditions of the relevant third-party provider.  

8.4 Your payment provider may charge fees for using your chosen method payment on our Website. Please consult their terms and conditions beforehand. 

8.5 Buy Now, Pay Later: We offer deferred payment options through third-party providers. These are subject to a separate agreement between you and the provider. Their terms govern your use of their services, and we accept no liability in this regard.  Please check the terms and conditions with the provider carefully in advance of submitting your payment details. 

8.5 We currently accept “Buy Now, Pay Later” options with these third-party providers: 

9. DELIVERY  

Ordered Multiple Items?  

So when will you own the Goods?  

10. RIGHT OF WITHDRAWAL  

10.1 You have a legal right to change your mind about your purchase and withdraw from the Contract without giving any reason within 14 (fourteen) days from receiving the Products by letting us know that you wish to withdraw from the Contract. You can contact our customer service team here. Also see “How to Return Product” section below.    

10.2 Once you have informed us that you wish to withdraw from the Contract, you must return the Products within fourteen (14) days of notifying us. Please retain proof if return, dated and stamped by the relevant courier or postal service provider.  

10.3 You will be refunded in full, including standard delivery costs (if the entire order is returned). Extra delivery options will not be reimbursed.  Please keep the Products in good condition and return it to us with their original labels, tags, accessories and in their original packaging. If returned Products are damaged or used beyond what is necessary for inspection, we may deduct an appropriate amount from the refund. 

10.4 In addition to your statutory rights, we offer a 28-day goodwill return policy for unused, unworn, and undamaged Products. This does not affect your legal rights. 

10.5 You can return Products via our online returns portal. Also see “How to Return Product” section below.  Unless stated otherwise, return shipping costs are your responsibility. Customers in Ireland may use a designated returns courier for a returns courier cost of €5 or you can choose to make a return at your own cost. Unless stated otherwise, return shipping costs are your responsibility. Non-Irish customers must arrange return shipping at their own expense, including any customs duties. Further details are available on our international returns page. 

Returns Exception: 

10.6 While most orders can be cancelled and Products can be returned to us, there are some exceptions to these statutory rights and certain items can’t be returned for refunds (unless faulty or defective), these include: 
 

11. HOW TO RETURN PRODUCTS 

11.1  If you wish you may return Products for free by using our designated returns courier through the online portal, or you can choose to make a return at your own cost, within 28 days of delivery. You should keep a receipt or other evidence from the courier service provider that proves you have sent it and when you sent it. If you don't do this and we don't receive the Products at all or within a reasonable time, we will not be able to issue a refund. 

11.2 Include a returns label, order slip or reference number inside the package to avoid processing delays. 
Returns should be sent to: 

Our returns address is: Footpatrol Internet Returns Door 2 Kingsway Business Park, Michael Faraday Avenue, Milnrow, Rochdale, UK, OL16 4FW  

11.3 You will be responsible for any costs associated with returning the Products to us, except in cases where we made a delivery error or you received a defective or faulty Products. Please note that, unless you have used one of our approved returns method that we have arranged for you, we cannot be responsible for Products that are lost or damaged. 
 
12. CANCELLATION BEFORE DELIVERY 

12.1 Once an order is placed, it cannot be stopped. However, you may still withdraw by returning the goods under our returns policy. Refunds are issued only upon receipt and proper processing of the returned Products. 

13. REFUNDS 

13.1  Refund times will vary depending upon the original payment method you used to buy the Products, but we’ll aim to process your refund as soon as possible. Where we’ve accepted that a refund is due, we’ll generally do so within 14 days of receipt at our warehouse. 

13.2  If you cancel your whole order, we will refund the full price of the Products subject to withdrawal together with any standard delivery charge paid. If you chose to pay extra for express delivery, we will only refund the cost of standard delivery. If you want to return only some Products but keep the rest of your order, you won’t be entitled to a refund of the delivery charge. 

13.3 Refunds will be issued using the original payment method.  

13.4 You can examine Products that have been sealed for safety or hygiene purposes, as you would in a shop, but you should not use them, remove any hygiene or safety tags or protective seals.  

13.5 If any Products returned to us are worn, used, damaged or in an unsaleable condition we may not be able to give you a full refund. Alternatively, we may choose to reduce your refund to reflect any reduction in the value of the returned Products. 

14. PRODUCT EXCHANGES 

14.1 Please note that exchanges aren't possible by post or in-store for any online purchases.    

15. DEFECTIVE OR NON-CONFORMING PRODUCTS 

15.1 If you believe a Product is defective or not as described, you must notify us as soon as possible. 
 

15.2 You are entitled to repair or replacement free of charge. If for any reason we cannot offer a repair or replacement, then you may request a price reduction or return the item and obtain a refund. If you have had the Products for more than six months, any refund you receive may be reduced to reflect the use and benefit you have already received.  You may return such defective or faulty Products at any Footpatrol store located in the same country where purchase was made for immediate inspection and return, alternatively, please contact our Customer Service team for support. 
 

15.3 If a defect is reported within 6 months of delivery, it is presumed to have existed at the time of delivery unless proven otherwise.  

15.4 Defects do not include: 

15.5 If no defect is found, your rights will be limited to those under the “Right of Withdrawal.” 

16. LIMITATION OF LIABILITY 

16.1 This clause 16 and clause 17 does not affect your statutory rights under applicable consumer law. 

 
16.2 We are not liable for losses caused by: 

 
16.3 Products are for personal, non-commercial use. We are not liable for business losses, lost profits, or lost commercial opportunities. 

17. DELAYS BEYOND OUR CONTROL 

17.1 We are not liable for delays caused by events outside our control (e.g., extreme weather, war, strikes, supply issues, etc.). We will inform you and take reasonable steps to minimise the delay. 
As long as we do this, we won't compensate you for the delay, but if the delay is likely to exceed 30 days, you may cancel the contract and receive a refund. We are not liable for damages due to delays caused by force majeure. 

18. INTELLECTUAL PROPERTY 

18.1 Purchasing Products does not grant you any rights to intellectual property associated with them (e.g., trademarks, designs, logos). All rights remain with us or our licensors. At no time shall any rights, title or interest in the intellectual property rights pass to you. 

19. DISPUTE RESOLUTION 

19.1 Complaints: You may submit a complaint via our online form at https://www.footpatrol.com/en-ie/pages/contact or in writing to: