We will send you an email once your order has been despatched. Please allow the required time for the delivery method you have chosen before you contact us. You can check the tracking link we sent in your despatch email to view the latest tracking information.

Returns can be made by visiting our returns page. No printer option available!

For a refund on purchases made via the Footpatrol website or 'Footpatrol' app, you can send any unwanted items back to us within 28 days via UPS. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Exchanges are only available In-Store, unfortunately we do not offer exchanges via postage. Remember to take your proof of purchase with you too.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

You can return your unwanted items back to our Footpatrol stores within 28 days of purchase. They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.

Please visit our International delivery page to see all of the countries we deliver to.