If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.


Once the parcel has arrived with our returns team, we aim to process it within 14 days. Once refunded it will show in your account within 3-5 days.


Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider.

Returns can be made by visiting our returns page. No printer option available!

For a refund on purchases made via the Footpatrol website or 'Footpatrol' app, you can send any unwanted items back to us within 28 days via UPS. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Exchanges are only available In-Store, unfortunately we do not offer exchanges via postage. Remember to take your proof of purchase with you too.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.