Frequently Asked Questions

Where is my order?

We will send you an email once your order has been despatched. Please allow the required time for the delivery method you have chosen before you contact us. You can check the tracking link we sent in your despatch email to view the latest tracking information.

What countries do you ship to?

Please visit our International delivery page to see all of the countries we deliver to.

Do you offer Next Day Delivery?

Yes! We offer Next Day Delivery on orders placed before 8pm. Simply select this option at the checkout. Deliveries are Monday - Sunday excluding Bank holidays.

The postcodes that we do not offer our Next Day delivery service to are below:

AB12-56, BN1-2, BT (all Northern Ireland), CA6-8, CA12, DD9, DG13, DG9, EH36, EH41-42, FK17-21, G83, GY, HS1-9, IM, IV, JE, KA27-28, KW1-17, LL46, ML11, NE66-71, PA20-80, PH9-50, PL19-35, PO30-41, SA14, TD3-15, TR1, TR1-16, ZE.

How long will it take to receive my order?

UK Standard shipping are delivered in 3 days, with the exception of bank holidays.

Express 2 Day shipping are delivered before midnight to receive in 2 days. Deliveries are Monday - Sunday excluding bank holidays.

Next day shipping is available for most domestic postcodes if ordered before 8pm (for an additional charge). Deliveries are Monday - Sunday excluding bank holidays.

DPD Premium Next Day shipping. Order before 8pm to receive the following day. Please note a PIN will be required upon delivery. Deliveries are Monday - Sunday excluding bank holidays.

International shipping times depend on the products and destination (estimated at checkout).

Will i need to pay customs duty on my order?

Please be aware: orders shipped to the USA may be subject to customs duty upon import. We recommend checking with your local customs authority to understand any potential charges before placing your order.

If delivery is to an address in the EU and under €150, then taxes and duties will be settled on your behalf with our courier. If delivery is over €150 or to an address outside the EU, you may be charged taxes or duties on import into the destination country - we recommend you contact your local customs authority to understand the potential costs prior to placing an order.