Questions? For all those concerning the product, delivery and returns, please contact Footpatrol. For all those concerning payment or regarding an expected refund, please contact Klarna. For more details, see the FAQ section below.
Footpatrol acts as an introducer and not a lender of unregulated credit products provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, T&Cs apply. Please note Pay in 30 days and Pay in 3
instalments is not regulated by the FCA. Borrowing beyond your means could seriously affect your financial status, ensure you can afford to make your repayments on time by the due date.
Who is Klarna?
Klarna are a Swedish payment service provider who allow you to buy now and pay 30 days later.
What Are My Payment Options with Klarna?
If you’re choosing to pay later with Klarna, you can pay for your goods via credit card or debit card.
What Do I Need to Provide When I Make A Purchase?
If you want to pay using Klarna you need to provide your mobile phone number and email address. All statements will be sent via email. It's important that you give us the correct details, or you’ll not receive the payment information and so be liable for late payment fees.
I've Been Redirected to Klarna's Site, Is That Right?
Yes, If you have chosen to Pay Later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.
What Happens if I make a return?
If you have made a partial return, An updated statement will be sent to you once Footpatrol has received It. With a full return, your statement will be closed once received.
What if I don't pay on time?
If you don’t pay within the 30-Day period, you may be subject to charges. To help You pay on time, Klarna will send three reminders. If after 14 days from your third reminder you have still not paid the balance your details may be passed to a debt collection agency, however none of these factors will affect your credit rating.
My application was not accepted by Klarna?
Unfortunately, Klarna is a third party payment service, therefore, we have no control over the decisions made by the service. If you are not accepted by Klarna you can contact them directly as we are unable to help you.
Visit Customer Service for Live Chat or call 020 300 50833.
How do I contact Klarna?
Visit Customer Service for Live Chat or call 020 300 50833 Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.
What information do I need to provide when I make a safe purchase using
In order to be able to offer you Klarna’s payment options, we will pass
to Klarna certain aspects of your personal information, such as contact
and order details, in order for Klarna to assess whether you qualify for
their payment options and to tailor the payment options for you. General
information on Klarna you can find here. Your personal data is handled
in accordance with applicable data protection law and in accordance with
the information in
Does Klarna impact my credit score?
Klarna may run a soft credit search that does not affect a customers credit score and is only visible on your credit file by you and Klarna.
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