Returns

Q: How do I return/exchange my order?

Returns can be made by visiting our returns page . No printer needed! You'll need the order number from your confirmation email . For a refund on purchases made in the UK via the Footpatrol website or 'Footpatrol' app, you can send any unwanted items back to us within 28 days for FREE via EVRi or at a £2 cost via Royal Mail. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days. Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

How can we help? Returns

Returns

For purchases made via the Footpatrol website or 'Footpatrol' app, you can return any unwanted items back to one of our stores or post via UPS. Purchases made in store cannot be returned by post. Items must be returned within 28 days from when you receive your order for a refund. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded, it will show in your account within 3-5 days. Items Purchased Instore must be returned instore

Return By Post - €5

For purchases made online via our website or app

Process your return with Evri via our returns portal HERE.

EVRi - FREE

Simply follow the link to our returns portal to drop off at your nearest available ParcelShop.

Frequently Asked Questions

Do you offer Extended Returns?

From Saturday, 1 November 2025, to Thursday, 22 January 2026, you can return your items at any time. All our usual terms and conditions still apply.*

*We won’t be able to process refunds in store between Friday 26th December and Sunday 28th December 2025. T&C'S APPLY

REFUNDS IN STORE WILL RESUME AS NORMAL ON MONDAY 29TH DECEMBER.

How long will it take to receive my refund?

If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.

Once the parcel has arrived with our returns team, we aim to process it within 14 days. Once refunded it will show in your account within 3-5 days.

Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider.

If you returned your item to store please allow 3-5 days for this to show in your account.

Where can I return a 'Launches' App order?

To return an order made on our 'Launches' App please visit here.

How do I return/exchange my order?

Returns can be made by visiting our returns page. No printer needed!

You'll need the order number from your confirmation email.

For a refund on purchases made in the UK via the Footpatrol website or 'Footpatrol' app, you can send any unwanted items back to us within 28 days for FREE via EVRi or at a £2 cost via Royal Mail. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

How do I return an International order?

You're welcome to return your items but unfortunately we do not offer free returns. In order to process your refund please send your items back to us using the returns address below within 28 days from when you receive your order for a full refund for purchases made via the footpatrol website or app (excluding footpatrol launches app), or within 14 days for purchases made via the footpatrol launches app.

Please make sure goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible. Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.

Footpatrol Internet Returns

Door 2

Kingsway Business Park

Rochdale

OL16 4FW

All FAQs