If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.


Once the parcel has arrived with our returns team, we aim to process it within 14 days. Once refunded it will show in your account within 3-5 days.


Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider.

You're welcome to return your items but unfortunately we do not offer free returns. In order to process your refund please send your items back to us using the returns address below within 28 days from when you receive your order for a full refund for purchases made via the footpatrol website or app (excluding footpatrol launches app), or within 14 days for purchases made via the footpatrol launches app.

Please make sure goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible. Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.



Footpatrol Internet Returns

Door 2

Kingsway Business Park

Rochdale

OL16 4FW