We will send you an email once your order has been despatched. Please allow the required time for the delivery method you have chosen before you contact us. You can check the tracking link we sent in your despatch email to view the latest tracking information.

Unfortunately, once the order has been placed we can't change it. We're pretty quick at picking and packing your order, therefore we need to be quick to cancel your order once your purchase has been confirmed.

We are sorry your order was cancelled. If any of the items you've ordered are out of stock at the time of packing, we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 days from the date of your order.

Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.

We understand you want your Footpatrol order as soon as possible so we’ll email you with updates as soon as it’s been despatched. We'll also send you a link which you can use to access our couriers website to track the delivery.

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

If you change your mind, you can return your order to our store free of charge. For online returns, you can send any unwanted items back to us. For further information, visit our returns section to view all of your returns options.

Orders placed with UK Standard shipping are delivered in 3 days, with the exception of bank holidays. Next day shipping is available for most domestic postcodes if ordered before 8pm (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns can be made by visiting our returns page. No printer needed!

You'll need the order number from your confirmation email.

For a refund on purchases made in the UK via the Footpatrol website or 'Footpatrol' app, you can send any unwanted items back to us within 28 days for FREE via EVRi or Royal Mail. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.


Once the parcel has arrived with our returns team, we aim to process it within 14 days. Once refunded it will show in your account within 3-5 days.


Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider.

We’re sorry that there is a problem with the quality of your purchase. If your item arrives faulty or damaged, or is not the item that you requested, please take the item and despatch note to any of our stores and we will be happy to help.

Alternatively, please contact us here and provide the details of the issue so that we can help you. Please be aware we will ask for an image of the faulty or damaged item to help speed up the resolution.

In some cases, we may need to send the item to our inspection team for assessment to establish if a manufacturing fault is present, then, depending on the result, we may offer a refund. In all cases, the product must still be within the manufacturer’s warranty period.

You have 28 days from when you receive your order to return your order. You can return online orders through our returns portal or in-store. Please note, online orders can only be returned in-store for a refund, exchanges currently unavailable.

You can return your unwanted items back to our Footpatrol stores within 28 days of purchase. They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.

Unfortunately we do not offer this at the moment but we are working on it. We’ll make sure you’re one of the first to know when this changes.

Sorry but if you didn’t enter the code during checkout we cannot apply it after the order has been placed.

For information regarding store stock, please visit our Store Finder to get the phone number and locations of your local Footpatrol stores to contact them directly.