Promotions T&Cs

How can we help? Terms & Conditions Promotion T&Cs

Promotions T&Cs

FREE In Store returns

For purchases made in store or online

Remember to take your proof of purchase such as your despatch note or email and also the item(s) you wish to return.

We can offer a refund back to your original payment method. Which will take 3-5 days to show in your account.

Return By Post - FREE option available

For purchases made online via website or app

Process your return with Evri or Royal mail via our returns portal HERE.

Evri - FREE

Royal Mail - £2

International Returns

For purchases made online via website or app, delivered outside of UK

You're welcome to return your items but unfortunately we do not offer free returns on international orders.

In order to process your refund please send your items back to us using the returns address below within 28 days from when you receive your order for a full refund for purchases made via the footpatrol website or app (excluding footpatrol launches app), or within 14 days for purchases made via the footpatrol launches app. Make sure goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible.

Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.

Footpatrol Internet Returns, Door 2, Michael Faraday Avenue, Milnrow, Rochdale. OL16 4FW

FAQs

How long will it take to process a refund?

This depends on the reason for your refund. Let's start with returns. If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website. Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund. Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider. If the refund was due to a cancellation, we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.

Can I return my order to Store?

Answer

What happens if my item isnt as described or faulty?

Answer

How does it work if I've paid using pay later (Klarna, clearpay, paypal)?

Answer

How do Evri returns Work?

How do Royal Mail returns work?

Can I exchange my order?

Answer

What should I do if my refund is incorrect?

How can we help?

Need more help?

Please contact our team for more help.