We will send you an email once your order has been despatched. Please allow the required time for the delivery method you have chosen before you contact us. You can check the tracking link we sent in your despatch email to view the latest tracking information.

Returns can be made by visiting our returns page. No printer needed!

You'll need the order number from your confirmation email.

For a refund on purchases made in the UK via the Footpatrol website or 'Footpatrol' app, you can send any unwanted items back to us within 28 days for FREE via EVRi or at a £2 cost via Royal Mail. You must also include the dispatch note with any information including the order details and order number. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

Please be aware: orders shipped to the USA may be subject to customs duty upon import. We recommend checking with your local customs authority to understand any potential charges before placing your order.

If delivery is to an address in the EU and under €150, then taxes and duties will be settled on your behalf with our courier. If delivery is over €150 or to an address outside the EU, you may be charged taxes or duties on import into the destination country - we recommend you contact your local customs authority to understand the potential costs prior to placing an order.