Returns

Return to store for FREE - Visit our Footpatrol store for a faster refund!

Online Returns

Register your return on our Portal - no need for a printer!

For purchases made in the UK via the Footpatrol website, app, or Launches app, you can send any unwanted items back to us within 28 days for FREE via EVRi, or for £2 via Royal Mail, to receive a refund.

Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded, it will show in your account within 3-5 days. Read our Terms & Conditions for more details.

Store Returns

If you need to return an item purchased in-store and you are unable to reach one of our stores please message our team at info@footpatrol.co.uk. Attach images of the items you want to return along with an image of the receipt showing the amount paid, including the items purchased. We can then advise you on the next steps.

Simply follow the link to the returns portal to have your parcel collected from the comfort of your own home, ordrop off at your nearest available ParcelShop.

To drop off at ParcelShop you can either print your returns label at home, or generate a QR code and print a label instore.

Just follow these simple steps:

1. Re-pack your items and include the returns form provided
2. Find your nearest ParcelShop drop off point by clicking here
3. Select your preferred returns options (print your label at home, or generate a QR code to print your label instore)
4. Once you've processed your return, you're ready to drop your parcel at your nearest ParcelShop
5. Keep hold of your proof of postage. We'll email you when we receive the returned item/s

No printer required.

Simply create and take your QR code to your local Royal Mail Customer Service Point, Post Office branch or Collect+ location.

Scan your QR code and print the label.

Then simply fix and drop off your parcel.

You also have the option of using the Bring My Label service, whereby you can book a collection online and choose for your postal worker to bring your labels to you. If no one is going to be available when the item is collected you can choose to leave your parcel in your nominated Safeplace.

Return to 2,500 DPD Pickup shops - open 7 days a week with extended opening hours.

Complete your returns note and pop it into your parcel then follow these four simple steps to ensure your parcel is returned safely:

1. Visit our returns portal to arrange a collection or print a label.
2. Print the label you have received by email and stick it on the parcel; removing or covering old labels.
3. Click here find your nearest DPD Pickup shop and drop off your parcel, you will be given a receipt so you can track it.
4. If you share your mobile number with us, we will text you when your parcel is returned - just add it in store when prompted.

You’re welcome to return your items but unfortunately we do not offer free returns. In order to process your refund please send your items back to us using the returns address below within 28 days for a full refund for purchases made via the footpatrol website or app (excluding footpatrol launches app), or within 14 days for purchases made via the footpatrol launches app. Make sure goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible. Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.

Footpatrol Internet Returns, Door 2, Michael Faraday Avenue, Milnrow, Rochdale. OL16 4FW