KLARNA AVAILABLE - SHOP NOW! FREE UK DELIVERY ON ORDERS OVER £150 STUDENTS & EMERGENCY SERVICES GET 20% OFF FULL PRICE!
Home > Help

How can we help?Find the right answer

    Frequently Asked Questions

    If you have any concerns about how we handle your data, please take a look at our Privacy Policy page


    https://www.footpatrol.com/customer-service/privacy/


    Here you'll find details of how your data is processed and who to contact should you still have any questions.

    We can supply a VAT invoice for your online order when:


    • The order has been delivered
    • You have a valid VAT number
    • We can verify the VAT number
    • The billing details of the order match the address details associated to the VAT number


    If we're unable to validate or match any of the VAT details with the order details, we can supply a despatch note which serves as a proof of purchase. If your order was split we'd supply individual despatch notes for each parcel and the items within that parcel.


    In order to request a VAT invoice, please submit your request, one at a time, via our Contact Us form at https://www.footpatrol.com/customer-service/contact/


    We understand that we may have previously supplied VAT invoices on request however we've updated our process to ensure a due diligence before supplying VAT invoices. 


    Reasons we may reject your VAT Invoice request

    • Multiple requests in one Contact Us form submission
    • The billing details from your order don't match the details associated with your VAT number
    • If we're unable to verify your VAT number
    • If your items were refunded

    We will send you an email and text message update once your order has been despatched. Please allow the required time for the delivery method you have chosen before you contact us. Your estimated delivery date can be found on your confirmation email.

    Please log into your account https://www.footpatrol.com/myaccount/dashboard/

    Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information or here, however, please note Click and Collect orders  cannot be tracked through this service. For Click and Collect orders, the store will notify you when your order is ready to be collected.

    Still need help? Call us on 0161 393 7182! Be sure to have your order number ready so we can help you as quickly as possible.

    Returns to store are free! Check your local store here. All payment methods refunded in store. 

    Alternatively, please visit our return portal by clicking here. This will give you various options for posting your item back to us. Free option available!

    Please remember to include and complete the returns section of the despatch note that was in your order. No printer required and paperless options available!

    Raffle orders can be returned either in store or via the portal. Orders placed in store or at the kiosk can only be exchanged or refunded in store. Online orders can be returned to store or by post for a full refund as exchanges are not currently possible.

    You can return your unwanted items back to our HIP Leeds or Manchester stores within 28 days of purchase. They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.

    If delivery is to an address in the EU and under €150, then taxes and duties will be settled on your behalf with our courier. If delivery is over €150 or to an address outside the EU, you may be charged taxes or duties on import into the destination country – we recommend you contact your local customs authority to understand the potential costs prior to placing an order. You will be the importer into the destination country and by ordering through this site you give authority to our couriers to deliver and clear goods to you on that basis.

    Sorry your order was cancelled.
    If any of the items you've ordered are out of stock at the time of packing , we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.

    Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order. If you change your mind, you can return your order to our store free of charge. For online returns, you can return any unwanted items back to us within 28 days, free and printerless options available. For further information, visit our delivery and returns section to view all of your returns options.

    Please go to our delivery page where you can see all of our delivery options and the countries we can deliver to.

    If delivery is to an address in the EU and under €150, then taxes and duties will be settled on your behalf with our courier. If delivery is over €150 or to an address outside the EU, you may be charged taxes or duties on import into the destination country – we recommend you contact your local customs authority to understand the potential costs prior to placing an order. You will be the importer into the destination country and by ordering through this site you give authority to our couriers to deliver and clear goods to you on that basis.

    Call us on 020 7287 8094! Be sure to have your order number ready so we can help you as quickly as possible. Our Customer Service opening hours are between 8am-9pm. 

    You can also visit our dedicated contact us page here.

    Once you have registered you can access your account at anytime by clicking on the My Account link at the top of the page. Here you can change your preferences, update your payment information and address book, track your orders and manage your account password.

    Unfortunately, once the order has been placed we can't change it. We're pretty quick at picking and packing your order, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 020 7287 8094 as soon as possible, we may be able to help.

    If you change your mind you can return it to us by taking it to one of our stores or by posting it back to us. Just visit our dedicated returns page here. FREE option available.

    Click here to visit our customer contact page
    Is this legitimate? If the survey email is from Foot Patrol, with the email address feedback@footpatrol.comthen this is from us!
    Why does it say "Qualtrics"? Qualtrics are the agency we use to conduct our surveys and store the responses you provide. You can check their privacy policy

    Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

    If you change your mind, you can return your order to our store free of charge. For online returns, you can send any unwanted items back to us within 28 days from £2. For further information, visit our delivery and returns section to view all of your returns options.

    Free and printerless options are available.

    Please return your items to the returns address below within 28 days for a refund using a carrier of your choice. Once the item has been received we will process a refund and you will receive a confirmation. Please take care of the goods and, if possible, return with their original packaging.  Please send the despatch note and/or a copy of your receipt back with your order.

     

    Footpatrol Internet Returns

    Door 2

    Kingsway Business Park

    Rochdale

    OL16 4FW

     

    We are currently unable to offer exchanges on international orders.

     

    Afraid not. All major releases are strictly one pair per customer!

    If you have any questions regarding Klarna, please see our full FAQ

    here.

    If you have any questions regarding Clearpay, please see our full FAQ

    here.

    We ask that you return your items to us within 28 days of receiving them

    Loading

    Other ways to get help

    Social

    Newsletter

    We will use your information in accordance with our Privacy Policy. Updated October 2023

    footpatrol Stores

    See our stores

    Need Help?

    More Info

    Deliver To
    UNITED KINGDOM
    Copyright © 2024 JD Sports Fashion Plc, All rights reserved. PayPal logo Apple Pay logo Klarna logo Alipay logo WeChat logo Clearpay logo UnionPay logo
    Loading

     
    Back to Top