Emergency Services Discount - 20% Off! Klarna - Buy Now Pay Later! Student Discount - 20% Off! Order before 9pm - for express 2 day delivery

Delivery & Returns

Delivery & Returns


Orders

Extended Returns Policy

Due to the current circumstances we are extending our current returns policy to allow a refund on any unwanted purchases for 28 days from when our stores re-open.

If you’ve ordered through our website or apps you can return your order to us by using any of the below methods.

If you’ve made a purchase in one or our stores you will be able to return your item up to 28 days from when our stores re-open.

If you’ve made a purchase through our instore kiosk you will be able to return your item up to 28 days from when our stores re-open.

Can I return my order?

Not a problem, you can send any unwanted items back to us for FREE within 28 days for a full refund. Exchanges within 28 days via stores on purchase on credit/debit card only. Simply package your purchase with the order note, attach the sticker found on our free returns label and hand it in to your preferred courier. Please remember to ask for proof of postage. Alternatively, you can register your return on our portal HERE. No need for a printer!

If you're lucky enough to live near a Footpatrol store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.
If you need to return an item purchased instore and you are unable to reach one of our stores (https://www.footpatrol.com/store-locator/london/589/) please message our team at info@footpatrol.co.uk. Please attach images of the items you want to return along with an image of the receipt showing the amount paid including the items purchased we can then advise you the next steps.
- If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
- If you've paid using PayPal, Apple Pay or Klarna, we'll send your order back to our distribution centre on your behalf for a full refund only. Unfortunately exchanges are not possible with this payment method.

How much will it cost to ship my item?

UK Standard Saver Delivery - £3.99 - Deliveries are usually made within 3-5 working days of your order being placed.

Express 2 Day Delivery - Order before 9pm and choose ‘Express 2 Day delivery’ for £5 and get your order within 48 hours.

Click & collect available at 650+ UK locations - £1

International delivery (DPD and Royal Mail) is available to most countries. For international shipping, standard rates start from £7.99 and for express delivery (via DHL), rates start from £10.99. Please select your country in the basket for exact prices and shipping options 

Please note - we do not ship to PO Box addresses.

Which courier do you use?

For UK deliveries, we use a combination of Royal Mail, Hermes and DPD. A signature may be required.

For International deliveries we use DPD and Royal Mail for standard and DHL for express. A signature will be required on most deliveries.

What happens if I miss my delivery?

Our carrier delivers between 9am and 10pm, which may vary depending on the service selected and a signature is required.

There are a number of options available if you think you won't be in to sign for your order. We'll pass your e-mail address and mobile number (if provided) to Hermes or DPD and they'll provide you with information about your delivery by e-mail or text message the evening before.

Please note deliveries outside of the UK can take anything up to 10 days. Follow your order using the tracking link in your despatch email to check if any delivery attempt has been made.

Can I track my delivery?

Most orders are sent on a tracked service, so we’ll send you a tracking link by email along with other information about your order if available.

Do I pay customs or import charges?

Footpatrol will pay all customs/duty orders delivered to the USA & Australia.

Our products are sold on a DDU (Delivery Duty Unpaid) basis excluding orders to the USA and Australia. Additional taxes, fees or levies may apply according to local legislation.

Recipients of deliveries made outside of the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. Footpatrol cannot offer any assistance in these processes.

To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.

Can I change or add items to my order?

Unfortunately not. Once an order has been placed we cannot amend anything. If you realise an error has been made immediately after ordering, we would suggest tweeting us (@FootpatrolHelp) or asking via LiveChat if the order can be cancelled and refunded. You can then place the order again.

Can I change my address after ordering?

If you notice you have made a mistake in entering your house number or street name, please contact our customer care team via Twitter (@FootpatrolHelp)  or Live Chat as soon as you can after the order has been made as we will always try and accomodate address updates. Sometimes this is not possible if too much time has elapsed between the order and the notification. Please note we cannot change PayPal addresses so please check these before ordering.

Is the site secure?

footpatrol.co.uk are committed to safeguarding your security and privacy. Your personal details and credit card details are treated as highly confidential and we endeavour at all times to respect your privacy.

When you input your credit card details on to the web site, the information is protected by the use of Secure Socket Layer (SSL) technology. This encrypts your details and ensures that the information you submit can not be read in the unlikely event it is intercepted.

Any information that we request from you to process your order, register to the site or enter for the competition will not be passed on to parties outside footpatrol.co.uk.

International Deliveries

Algeria
Standard Delivery
Delivery within 11 to 21 working days - £28.99
Angola
Standard Delivery
Delivery within 11 to 21 working days - £28.99

Armenia
Standard Delivery
Delivery within 11 to 21 working days - £39.99

Australia
Standard Delivery
Delivery within 11 to 21 working days - £9.99

Austria
Standard Delivery
Delivery within 7 to 8 working days - £6.99

Bahrain
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Barbados
Standard Delivery
Delivery within 11 to 21 working days - £24.99

Belgium
Standard Delivery
Delivery within 6 to 7 working days - £7.99

Belarus
Standard Delivery
Delivery within 11 to 21 working days - £41.99

Bermuda
Standard Delivery
Delivery within 11 to 21 working days - £35.99

Bosnia and Herzegovina
Standard Delivery
Delivery within 11 to 21 working days - £13.99

Botswana
Standard Delivery
Delivery within 11 to 21 working days - £16.99

Brazil
Standard Delivery
Delivery within 11 to 21 working days - £41.99

Brunei
Standard Delivery
Delivery within 11 to 21 working days - £20.99

Bulgaria
Standard Delivery
Delivery within 11 to 21 working days - £ 12.99

Cambodia
Standard Delivery
Delivery within 11 to 21 working days - £27.99

Cameroon
Standard Delivery
Delivery within 11 to 21 working days - £32.99

Canada
Standard Delivery
Delivery within 11 to 21 working days - £9.99

Cayman Islands
Standard Delivery
Delivery within 11 to 21 working days - £42.99

Chile
Standard Delivery
Delivery within 11 to 21 working days - £23.99

China
Standard Delivery
Delivery within 11 to 21 working days - £9.99

Colombia
Standard Delivery
Delivery within 11 to 21 working days - £18.99

Croatia
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Cyprus
Standard Delivery
Delivery within 11 to 21 working days - £10.99

Czech Republic
Standard Delivery
Delivery within 11 to 21 working days - £7.99

Denmark
Standard Delivery
Delivery within 6 to 7 working days - £7.99

Dominica
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Egypt
Standard Delivery
Delivery within 11 to 21 working days - £20.99

Estonia Standard Delivery
Delivery within 11 to 21 working days - £10.99

Faroe Islands
Standard Delivery
Delivery within 11 to 21 working days - £30.99

Finland
Standard Delivery
Delivery within 8 to 9 working days - £14.99

France
Standard Delivery
Delivery within 6 to 7 working days - £7.99

French Guiana
Standard Delivery
Delivery within 11 to 21 working days - £32.99

Germany
Standard Delivery
Delivery within 6 to 7 working days - £7.99

Gibraltar
Standard Delivery
Delivery within 11 to 21 working days - £19.99

Greece
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Greenland
Standard Delivery
Delivery within 11 to 21 working days - £34.99

Guadeloupe
Standard Delivery
Delivery within 11 to 21 working days - £30.99

Guam
Standard Delivery
Delivery within 11 to 21 working days - £38.99

Guernsey
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Guyana
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Hong Kong
Standard Delivery
Delivery within 11 to 21 working days - £9.99

Hungary
Standard Delivery
Delivery within 11 to 21 working days - £7.99

Iceland
Standard Delivery
Delivery within 11 to 21 working days - £20.99

India
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Indonesia
Standard Delivery
Delivery within 11 to 21 working days - £20.99

Israel
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Italy
Standard Delivery
Delivery within 6 to 7 working days - £7.99

Ivory cost
Standard Delivery
Delivery within 11 to 21 working days - £41.99

Iraq Standard
Standard Delivery
Delivery within 11 to 21 working days - 53.99

Jamaica
Standard Delivery
Delivery within 11 to 21 working days - £19.99

Japan
Standard Delivery
Delivery within 11 to 21 working days - £9.99

Jersey
Standard Delivery
Delivery within 11 to 21 working days - £6.99

Jordan
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Kazakhstan
Standard Delivery
Delivery within 11 to 21 working days - £17.99

Korea, Republic Of
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Kuwait
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Kyrgyzstan
Standard Delivery
Delivery within 11 to 21 working days - £46.99

Lao Peoples Democratic Republic
Standard Delivery
Delivery within 11 to 21 working days - £21.99

Latvia
Standard Delivery
Delivery within 11 to 21 working days - £9.99

Lebanon
Standard Delivery
Delivery within 11 to 21 working days - £11.99

Lithuania
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Luxembourg
Standard Delivery
Delivery within 11 to 21 working days - £13.99

Macedonia
Standard Delivery
Delivery within 11 to 21 working days - £19.99

Macao
Standard Delivery
Delivery within 11 to 21 working days - £19.99

Malaysia
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Maldives
Standard Delivery
Delivery within 11 to 21 working days - £50.99

Malta
Standard Delivery
Delivery within 11 to 21 working days - £16.99

Martinique
Standard Delivery
Delivery within 11 to 21 working days - £32.99

Mauritius
Standard Delivery
Delivery within 11 to 21 working days - £20.99

Mexico
Standard Delivery
Delivery within 11 to 10 working days - £21.99

Moldova
Standard Delivery
Delivery within 11 to 21 working days - £29.99

Montenegro
Standard Delivery
Delivery within 11 to 21 working days - £18.99

Monaco
Standard Delivery
Delivery within 11 to 21 working days - £19.99

Morocco
Standard Delivery
Delivery within 11 to 21 working days - £32.99

Nepal
Standard Delivery
Delivery within 11 to 21 working days - £46.99

Netherlands
Standard Delivery
Delivery within 6 to 7 working days - £7.99

New Zealand
Standard Delivery
Delivery within 11 to 21 working days - £28.99

Nigeria
Standard Delivery
Delivery within 11 to 21 working days - £9.99

Northern Mariana Islands
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Norway Standard Delivery
Delivery within 11 to 21 working days - £19.99

Oman
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Pakistan
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Peru
Standard Delivery
Delivery within 11 to 21 working days - £23.99

Philippines
Standard Delivery
Delivery within 11 to 21 working days - £26.99

Poland
Standard Delivery
Delivery within 11 to 21 working days - £6.99

Portugal
Standard Delivery
Delivery within 7 to 8 working days - £7.99

Puerto Rico
Standard Delivery
Delivery within 11 to 21 working days - £33.99

Qatar
Standard Delivery
Delivery within 11 to 21 working days - £11.99

Republic of Ireland
Standard Delivery
Delivery within 11 to 21 working days - £7.99

Reunion
Standard Delivery
Delivery within 11 to 21 working days - £29.99

Romania
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Russia
Standard Delivery
Delivery within 11 to 21 working days - £19.99

Rwanda
Standard Delivery
Delivery within 11 to 21 working days - £36.99

Saint Kitts and Nevis
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Saint Lucia
Standard Delivery
Delivery within 11 to 21 working days - £19.99

San Marino
Standard Delivery
Delivery within 11 to 21 working days - £6.99

Saudi Arabia
Standard Delivery
Delivery within 11 to 21 working days - £11.99

Serbia
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Seychelles
Standard Delivery
Delivery within 11 to 21 working days - £26.99

Singapore
Standard Delivery
Delivery within 11 to 21 working days - £8.99

Slovakia
Standard Delivery
Delivery within 11 to 21 working days - £6.99

Slovenia
Standard Delivery
Delivery within 11 to 21 working days - £6.99

South Africa
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Spain
Standard Delivery
Delivery within 6 to 7 working days - £7.99

Swaziland
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Sweden
Standard Delivery
Delivery within 8 to 9 working days - £7.99

Switzerland
Standard Delivery
Delivery within 11 to 21 working days - £8.99

Taiwan
Standard Delivery
Delivery within 11 to 21 working days - £9.99

Tanzania
Standard Delivery
Delivery within 11 to 21 working days - £19.99

Thailand
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Tokelau
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Tonga
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Trinidad and Tobego
Standard Delivery
Delivery within 11 to 21 working days - £19.99

Tunisia
Standard Delivery
Delivery within 11 to 21 working days - £32.99

Turkey
Standard Delivery
Delivery within 11 to 21 working days - £14.99

Turks and Caicos Islands
Standard Delivery
Delivery within 11 to 21 working days - £27.99

Uganda
Standard Delivery
Delivery within 11 to 21 working days - £24.99

Ukraine
Standard Delivery
Delivery within 11 to 21 working days - £22.99

United Arab Emirates
Standard Delivery
Delivery within 11 to 21 working days - £24.99

USA
Standard Delivery
Delivery within 11 to 21 working days - £9.99

Uzbekistan
Standard Delivery
Delivery within 11 to 21 working days - £27.99

Vietnam
Standard Delivery
Delivery within 11 to 21 working days - £19.99

Zambia
Standard Delivery
Delivery within 11 to 21 working days - £24.99

Returns

How do I return an item?

In light of recent world events, we have extended our returns policy to give you extra help. You can send any unwanted items back to us for FREE within 28 days for a refund, or an exchange. Please use the free returns slip which came in your parcel or alternatively you can download a new one HERE. If you're lucky enough to live near the Footpatrol London store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. International customers should send items to the returns address below within 28 days for a refund using their carrier of choice. Once the item has been received we will process a refund and you will receive a confirmation. Please take care of the goods and, if possible, return with their original packaging.

Footpatrol Internet Returns
Door 2
Kingsway Business Park
Rochdale
OL16 4FW

Please send the despatch note and/or a copy of your receipt back with your order and please be aware that you cannot return your website order to our Berwick Street store for a refund.

InPost Lockers - the contact-free returns option

With the impact of Covid-19, your safety is our priority. InPost Lockers are contact-free, self-service and are available 24/7 which means that you can return your parcel at quiet times, when it suits you.
  • Shop with us as normal
  • If wanting to return, choose the InPost Locker Drop-off option in our portal
  • Return to your nearest locker at a time that's safe and convenient for you
  • No interaction needed with people

How long can I keep my order before returning it?

We ask you to return your items to us within 28 days of receiving them, but if for any reason you need longer, just let us know.

How should I send it?

If a UK customer simply package your order with the delivery note, attach the free returns label and hand it in to your preferred courier. Please remember to ask for proof of postage. Alternatively you can register your return on our portal HERE. We recommend international customers post any returns to us using a carrier who can give you a 'Certificate of Postage' as, until the parcel reaches us, it's your responsibility.

How long will it take to process my return?

Returns can take up to 10 working days to process from us receiving the goods back.

Can I exchange my item?

Yes, please follow the instructions on your returns slip found in your package.

How long until the money is back in my account?

Please allow up to five working days for refunds to show on your account. Sorry if this seems a little long, but the time-frame is dictated by your bank or card issuer and we have no control over it.

We'll refund by the same method of payment (i.e. PayPal)

My Account

Do I need to create an account to shop?

No, but it's worth your while if you do. By registering your details you don't have to enter the same info every time you shop with us and can log in to the app using your fingerprint scanner. You can also choose to receive our e-mail newsletter which will keep you in the loop on the latest releases, exclusive collaborations, sale and much more.

If you forget your password, don't worry and simply click 'forgot my password'. We'll then send you an e-mail that'll tell you how to sort out a new one.

Customer Care Opening Times:
You can get in contact with our customer care team 24 hours a day, 7 days a week.

info@footpatrol.co.uk

Social

Newsletter

We will use your information in accordance with our Privacy Policy. - updated from 18/05/18

footpatrol Stores

See our stores

Need Help?

More Info

Copyright © 2021 JD Sports Fashion Plc, All rights reserved. PayPal logo Apple Pay logo Klarna logo Alipay logo WeChat logo Clearpay logo UnionPay logo
Loading

 
Back to Top