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Delivery & Returns
Help & Information
Delivery & Returns
Orders
Extended Returns Policy
Due to the current circumstances we are extending our current returns policy to allow a refund on any unwanted purchases for 28 days from when our stores re-open.
If you’ve ordered through our website or apps you can return your order to us by using any of the below methods.
If you’ve made a purchase in one or our stores you will be able to return your item up to 28 days from when our stores re-open.
If you’ve made a purchase through our instore kiosk you will be able to return your item up to 28 days from when our stores re-open.
Can I return my order?
Not a problem, you can send any unwanted items back to us for FREE within 28 days for a full refund. Exchanges within 28 days via stores on purchase on credit/debit card only. Simply package your purchase with the order note, attach the sticker found on our free returns label and hand it in to your preferred courier. Please remember to ask for proof of postage. Alternatively, you can register your return on our portal HERE. No need for a printer!
If you're lucky enough to live near a Footpatrol store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.
If you need to return an item purchased instore and you are unable to reach one of our stores (https://www.footpatrol.com/store-locator/london/589/) please message our team at info@footpatrol.co.uk. Please attach images of the items you want to return along with an image of the receipt showing the amount paid including the items purchased we can then advise you the next steps.
- If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
- If you've paid using PayPal, Apple Pay or Klarna, we'll send your order back to our distribution centre on your behalf for a full refund only. Unfortunately exchanges are not possible with this payment method.
How much will it cost to ship my item?
UK Standard Saver Delivery - £3.99 - Deliveries are usually made within 3-5 working days of your order being placed.
Express 2 Day Delivery - Order before 9pm and choose ‘Express 2 Day delivery’ for £5 and get your order within 48 hours.
Click & collect available at 650+ UK locations - £1
International delivery (DPD and Royal Mail) is available to most countries. For international shipping, standard rates start from £7.99 and for express delivery (via DHL), rates start from £10.99. Please select your country in the basket for exact prices and shipping options
Please note - we do not ship to PO Box addresses.
Which courier do you use?
For UK deliveries, we use a combination of Royal Mail, Hermes and DPD. A signature may be required.
For International deliveries we use DPD and Royal Mail for standard and DHL for express. A signature will be required on most deliveries.
What happens if I miss my delivery?
Our carrier delivers between 9am and 10pm, which may vary depending on the service selected and a signature is required.
There are a number of options available if you think you won't be in to sign for your order. We'll pass your e-mail address and mobile number (if provided) to Hermes or DPD and they'll provide you with information about your delivery by e-mail or text message the evening before.
Please note deliveries outside of the UK can take anything up to 10 days. Follow your order using the tracking link in your despatch email to check if any delivery attempt has been made.
Can I track my delivery?
Most orders are sent on a tracked service, so we’ll send you a tracking link by email along with other information about your order if available.
Do I pay customs or import charges?
Footpatrol will pay all customs/duty orders delivered to the USA & Australia.
Our products are sold on a DDU (Delivery Duty Unpaid) basis excluding orders to the USA and Australia. Additional taxes, fees or levies may apply according to local legislation.
Recipients of deliveries made outside of the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. Footpatrol cannot offer any assistance in these processes.
To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.
Can I change or add items to my order?
Unfortunately not. Once an order has been placed we cannot amend anything. If you realise an error has been made immediately after ordering, we would suggest tweeting us (@FootpatrolHelp) or asking via LiveChat if the order can be cancelled and refunded. You can then place the order again.
Can I change my address after ordering?
If you notice you have made a mistake in entering your house number or street name, please contact our customer care team via Twitter (@FootpatrolHelp) or Live Chat as soon as you can after the order has been made as we will always try and accomodate address updates. Sometimes this is not possible if too much time has elapsed between the order and the notification. Please note we cannot change PayPal addresses so please check these before ordering.
Is the site secure?
footpatrol.co.uk are committed to safeguarding your security and privacy. Your personal details and credit card details are treated as highly confidential and we endeavour at all times to respect your privacy.
When you input your credit card details on to the web site, the information is protected by the use of Secure Socket Layer (SSL) technology. This encrypts your details and ensures that the information you submit can not be read in the unlikely event it is intercepted.
Any information that we request from you to process your order, register to the site or enter for the competition will not be passed on to parties outside footpatrol.co.uk.
International Deliveries
Algeria
Standard Delivery
Delivery within 11 to 21 working days - £28.99Angola
Standard Delivery
Delivery within 11 to 21 working days - £28.99Armenia
Standard Delivery
Delivery within 11 to 21 working days - £39.99Australia
Standard Delivery
Delivery within 11 to 21 working days - £9.99Austria
Standard Delivery
Delivery within 7 to 8 working days - £6.99Bahrain
Standard Delivery
Delivery within 11 to 21 working days - £14.99Barbados
Standard Delivery
Delivery within 11 to 21 working days - £24.99Belgium
Standard Delivery
Delivery within 6 to 7 working days - £7.99Belarus
Standard Delivery
Delivery within 11 to 21 working days - £41.99Bermuda
Standard Delivery
Delivery within 11 to 21 working days - £35.99Bosnia and Herzegovina
Standard Delivery
Delivery within 11 to 21 working days - £13.99Botswana
Standard Delivery
Delivery within 11 to 21 working days - £16.99Brazil
Standard Delivery
Delivery within 11 to 21 working days - £41.99Brunei
Standard Delivery
Delivery within 11 to 21 working days - £20.99Bulgaria
Standard Delivery
Delivery within 11 to 21 working days - £ 12.99
Cambodia
Standard Delivery
Delivery within 11 to 21 working days - £27.99Cameroon
Standard Delivery
Delivery within 11 to 21 working days - £32.99Canada
Standard Delivery
Delivery within 11 to 21 working days - £9.99Cayman Islands
Standard Delivery
Delivery within 11 to 21 working days - £42.99Chile
Standard Delivery
Delivery within 11 to 21 working days - £23.99China
Standard Delivery
Delivery within 11 to 21 working days - £9.99Colombia
Standard Delivery
Delivery within 11 to 21 working days - £18.99Croatia
Standard Delivery
Delivery within 11 to 21 working days - £14.99Cyprus
Standard Delivery
Delivery within 11 to 21 working days - £10.99Czech Republic
Standard Delivery
Delivery within 11 to 21 working days - £7.99Denmark
Standard Delivery
Delivery within 6 to 7 working days - £7.99Dominica
Standard Delivery
Delivery within 11 to 21 working days - £14.99Egypt
Standard Delivery
Delivery within 11 to 21 working days - £20.99Estonia Standard Delivery
Delivery within 11 to 21 working days - £10.99Faroe Islands
Standard Delivery
Delivery within 11 to 21 working days - £30.99
Finland
Standard Delivery
Delivery within 8 to 9 working days - £14.99France
Standard Delivery
Delivery within 6 to 7 working days - £7.99French Guiana
Standard Delivery
Delivery within 11 to 21 working days - £32.99Germany
Standard Delivery
Delivery within 6 to 7 working days - £7.99Gibraltar
Standard Delivery
Delivery within 11 to 21 working days - £19.99Greece
Standard Delivery
Delivery within 11 to 21 working days - £14.99
Greenland
Standard Delivery
Delivery within 11 to 21 working days - £34.99Guadeloupe
Standard Delivery
Delivery within 11 to 21 working days - £30.99Guam
Standard Delivery
Delivery within 11 to 21 working days - £38.99Guernsey
Standard Delivery
Delivery within 11 to 21 working days - £14.99Guyana
Standard Delivery
Delivery within 11 to 21 working days - £14.99Hong Kong
Standard Delivery
Delivery within 11 to 21 working days - £9.99Hungary
Standard Delivery
Delivery within 11 to 21 working days - £7.99Iceland
Standard Delivery
Delivery within 11 to 21 working days - £20.99India
Standard Delivery
Delivery within 11 to 21 working days - £14.99Indonesia
Standard Delivery
Delivery within 11 to 21 working days - £20.99Israel
Standard Delivery
Delivery within 11 to 21 working days - £14.99Italy
Standard Delivery
Delivery within 6 to 7 working days - £7.99Ivory cost
Standard Delivery
Delivery within 11 to 21 working days - £41.99Iraq Standard
Standard Delivery
Delivery within 11 to 21 working days - 53.99Jamaica
Standard Delivery
Delivery within 11 to 21 working days - £19.99Japan
Standard Delivery
Delivery within 11 to 21 working days - £9.99Jersey
Standard Delivery
Delivery within 11 to 21 working days - £6.99Jordan
Standard Delivery
Delivery within 11 to 21 working days - £14.99Kazakhstan
Standard Delivery
Delivery within 11 to 21 working days - £17.99Korea, Republic Of
Standard Delivery
Delivery within 11 to 21 working days - £14.99Kuwait
Standard Delivery
Delivery within 11 to 21 working days - £14.99Kyrgyzstan
Standard Delivery
Delivery within 11 to 21 working days - £46.99Lao Peoples Democratic Republic
Standard Delivery
Delivery within 11 to 21 working days - £21.99Latvia
Standard Delivery
Delivery within 11 to 21 working days - £9.99
Lebanon
Standard Delivery
Delivery within 11 to 21 working days - £11.99Lithuania
Standard Delivery
Delivery within 11 to 21 working days - £14.99Luxembourg
Standard Delivery
Delivery within 11 to 21 working days - £13.99Macedonia
Standard Delivery
Delivery within 11 to 21 working days - £19.99Macao
Standard Delivery
Delivery within 11 to 21 working days - £19.99Malaysia
Standard Delivery
Delivery within 11 to 21 working days - £14.99Maldives
Standard Delivery
Delivery within 11 to 21 working days - £50.99Malta
Standard Delivery
Delivery within 11 to 21 working days - £16.99Martinique
Standard Delivery
Delivery within 11 to 21 working days - £32.99Mauritius
Standard Delivery
Delivery within 11 to 21 working days - £20.99Mexico
Standard Delivery
Delivery within 11 to 10 working days - £21.99Moldova
Standard Delivery
Delivery within 11 to 21 working days - £29.99Montenegro
Standard Delivery
Delivery within 11 to 21 working days - £18.99Monaco
Standard Delivery
Delivery within 11 to 21 working days - £19.99Morocco
Standard Delivery
Delivery within 11 to 21 working days - £32.99Nepal
Standard Delivery
Delivery within 11 to 21 working days - £46.99Netherlands
Standard Delivery
Delivery within 6 to 7 working days - £7.99New Zealand
Standard Delivery
Delivery within 11 to 21 working days - £28.99Nigeria
Standard Delivery
Delivery within 11 to 21 working days - £9.99Northern Mariana Islands
Standard Delivery
Delivery within 11 to 21 working days - £14.99Norway Standard Delivery
Delivery within 11 to 21 working days - £19.99Oman
Standard Delivery
Delivery within 11 to 21 working days - £14.99Pakistan
Standard Delivery
Delivery within 11 to 21 working days - £14.99Peru
Standard Delivery
Delivery within 11 to 21 working days - £23.99Philippines
Standard Delivery
Delivery within 11 to 21 working days - £26.99
Poland
Standard Delivery
Delivery within 11 to 21 working days - £6.99Portugal
Standard Delivery
Delivery within 7 to 8 working days - £7.99Puerto Rico
Standard Delivery
Delivery within 11 to 21 working days - £33.99Qatar
Standard Delivery
Delivery within 11 to 21 working days - £11.99Republic of Ireland
Standard Delivery
Delivery within 11 to 21 working days - £7.99Reunion
Standard Delivery
Delivery within 11 to 21 working days - £29.99Romania
Standard Delivery
Delivery within 11 to 21 working days - £14.99Russia
Standard Delivery
Delivery within 11 to 21 working days - £19.99
Rwanda
Standard Delivery
Delivery within 11 to 21 working days - £36.99Saint Kitts and Nevis
Standard Delivery
Delivery within 11 to 21 working days - £14.99Saint Lucia
Standard Delivery
Delivery within 11 to 21 working days - £19.99San Marino
Standard Delivery
Delivery within 11 to 21 working days - £6.99Saudi Arabia
Standard Delivery
Delivery within 11 to 21 working days - £11.99Serbia
Standard Delivery
Delivery within 11 to 21 working days - £14.99Seychelles
Standard Delivery
Delivery within 11 to 21 working days - £26.99Singapore
Standard Delivery
Delivery within 11 to 21 working days - £8.99Slovakia
Standard Delivery
Delivery within 11 to 21 working days - £6.99Slovenia
Standard Delivery
Delivery within 11 to 21 working days - £6.99South Africa
Standard Delivery
Delivery within 11 to 21 working days - £14.99Spain
Standard Delivery
Delivery within 6 to 7 working days - £7.99Swaziland
Standard Delivery
Delivery within 11 to 21 working days - £14.99Sweden
Standard Delivery
Delivery within 8 to 9 working days - £7.99Switzerland
Standard Delivery
Delivery within 11 to 21 working days - £8.99Taiwan
Standard Delivery
Delivery within 11 to 21 working days - £9.99Tanzania
Standard Delivery
Delivery within 11 to 21 working days - £19.99Thailand
Standard Delivery
Delivery within 11 to 21 working days - £14.99Tokelau
Standard Delivery
Delivery within 11 to 21 working days - £14.99Tonga
Standard Delivery
Delivery within 11 to 21 working days - £14.99Trinidad and Tobego
Standard Delivery
Delivery within 11 to 21 working days - £19.99Tunisia
Standard Delivery
Delivery within 11 to 21 working days - £32.99Turkey
Standard Delivery
Delivery within 11 to 21 working days - £14.99
Turks and Caicos Islands
Standard Delivery
Delivery within 11 to 21 working days - £27.99Uganda
Standard Delivery
Delivery within 11 to 21 working days - £24.99Ukraine
Standard Delivery
Delivery within 11 to 21 working days - £22.99United Arab Emirates
Standard Delivery
Delivery within 11 to 21 working days - £24.99USA
Standard Delivery
Delivery within 11 to 21 working days - £9.99Uzbekistan
Standard Delivery
Delivery within 11 to 21 working days - £27.99Vietnam
Standard Delivery
Delivery within 11 to 21 working days - £19.99Zambia
Standard Delivery
Delivery within 11 to 21 working days - £24.99Returns
How do I return an item?
In light of recent world events, we have extended our returns policy to give you extra help. You can send any unwanted items back to us for FREE within 28 days for a refund, or an exchange. Please use the free returns slip which came in your parcel or alternatively you can download a new one HERE. If you're lucky enough to live near the Footpatrol London store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. International customers should send items to the returns address below within 28 days for a refund using their carrier of choice. Once the item has been received we will process a refund and you will receive a confirmation. Please take care of the goods and, if possible, return with their original packaging.
Footpatrol Internet Returns
Door 2
Kingsway Business Park
Rochdale
OL16 4FWPlease send the despatch note and/or a copy of your receipt back with your order and please be aware that you cannot return your website order to our Berwick Street store for a refund.
InPost Lockers - the contact-free returns option
With the impact of Covid-19, your safety is our priority. InPost Lockers are contact-free, self-service and are available 24/7 which means that you can return your parcel at quiet times, when it suits you.- Shop with us as normal
- If wanting to return, choose the InPost Locker Drop-off option in our portal
- Return to your nearest locker at a time that's safe and convenient for you
- No interaction needed with people
How long can I keep my order before returning it?
We ask you to return your items to us within 28 days of receiving them, but if for any reason you need longer, just let us know.
How should I send it?
If a UK customer simply package your order with the delivery note, attach the free returns label and hand it in to your preferred courier. Please remember to ask for proof of postage. Alternatively you can register your return on our portal HERE. We recommend international customers post any returns to us using a carrier who can give you a 'Certificate of Postage' as, until the parcel reaches us, it's your responsibility.
How long will it take to process my return?
Returns can take up to 10 working days to process from us receiving the goods back.
Can I exchange my item?
Yes, please follow the instructions on your returns slip found in your package.
How long until the money is back in my account?
Please allow up to five working days for refunds to show on your account. Sorry if this seems a little long, but the time-frame is dictated by your bank or card issuer and we have no control over it.
We'll refund by the same method of payment (i.e. PayPal)
My Account
Do I need to create an account to shop?
No, but it's worth your while if you do. By registering your details you don't have to enter the same info every time you shop with us and can log in to the app using your fingerprint scanner. You can also choose to receive our e-mail newsletter which will keep you in the loop on the latest releases, exclusive collaborations, sale and much more.
If you forget your password, don't worry and simply click 'forgot my password'. We'll then send you an e-mail that'll tell you how to sort out a new one.
Customer Care Opening Times:
You can get in contact with our customer care team 24 hours a day, 7 days a week.footpatrol Stores
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