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Returns and Refunds

Free in store returns:

All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. 

If you've ordered through an instore kiosk and would like an exchange or to return an item, you will need to do this instore as we are unable to process exchanges or returns for kiosk orders via our Distribution Centre.


If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.


If you've paid using PayPal, Android Pay, Apple Pay, Clearpay or Klarna, we'll send your order back to our distribution centre on your behalf. Please allow up to 10 days for your refund to be processed. We will send you an email to let you know once its complete.


Free postal returns:


We offer free returns via post! Please use the free returns slip which came in your parcel.  For more details on how to return and to download a new free return label please visit our returns portal by clcking here.


All items purchased in our store can be returned as normal once the store re opens.

Please return your items to the returns address below within 14 days for a refund using a carrier of your choice. Once the item has been received we will process a refund and you will receive a confirmation. Please take care of the goods and, if possible, return with their original packaging.  Please send the despatch note and/or a copy of your receipt back with your order.


Footpatrol Internet Returns

Door 2

Kingsway Business Park


OL16 4FW


We are currently unable to offer exchanges on international orders.



Upon receipt of your goods in our distribution centre we aim to process your refund within 48hrs. This can sometimes be longer at busy periods. Once your return has been processed it can then take up to 10 working days for your refund to be returned to your account, depending on your payment method issuer.


If you haven't received your refund after this time, then please contact our Customer Care team. who will be happy to look in to this.


If you require a new returns note, then please contact our customer care team who will be happy to help.


Please contact our Customer Care team. who will be happy to assist in getting this issue resolved.


f you are a UK customer then you’ll find a free returns sticker inside your package. Please put this on the outside of your unwanted item(s) when sending back. If you are a customer from outside the UK then please use a carrier that will give you a "Certificate of Postage" as the package is your responsibility until we receive it. Please note, free returns is only valid to UK customers.


If you need a new return label, please visit our portal where you can chose from a range of free return options! 


If an item arrives damaged or faulty then please contact our Customer Care team, who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.


Alternatively, you can take your despatch note and the faulty or damaged goods to our store. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund or exchange.



Yes, if a discount code was applied to your order we will adjust the refund to reflect this.


Exchanges are usually processed and despatched within a few days of us receiving the goods back.

We can only exchange an item for a different size or colour in the same item or for a different product of the same (or lower, with us refunding you the difference) price as the original item.

Please state clearly on the returns section of the despatch note which item you want to exchange and for what.

If we haven’t the stock available we’ll refund you and send you an email to let you know.


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