All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.
If you've ordered through an instore kiosk and would like an exchange or to return an item, you will need to do this instore as we are unable to process exchanges or returns for kiosk orders via our Distribution Centre.
If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
If you've paid using PayPal, Android Pay, Apple Pay, Clearpay or Klarna, we'll send your order back to our distribution centre on your behalf. Please allow up to 10 days for your refund to be processed. We will send you an email to let you know once its complete.
Free postal returns:
We offer free returns via post! Please use the free returns slip which came in your parcel. For more details on how to return and to download a new free return label please visit our returns portal by clicking here.
Please return your items to the returns address below within 14 days for a refund using a carrier of your choice. Once the item has been received we will process a refund and you will receive a confirmation. Please take care of the goods and, if possible, return with their original packaging. Please send the despatch note and/or a copy of your receipt back with your order.
Footpatrol Internet Returns
Kingsway Business Park
We are currently unable to offer exchanges on international orders.
Upon receipt of your goods in our distribution centre we aim to process your refund within 48hrs. This can sometimes be longer at busy periods. Once your return has been processed it can then take up to 10 working days for your refund to be returned to your account, depending on your payment method issuer.
If you haven't received your refund after this time, then please contact our Customer Care team. who will be happy to look in to this.
We are sorry you haven't received a despatch note with your delivery.
We are not able to provide you with a copy of the despatch note at present, however, if it's a proof of purchase or receipt you're looking for, your order confirmation email is just as good.
If you wanted the despatch note to return your order you should only need your order number to create a return through our returns portal here. If you choose to send items back yourself, please remember to pop a note in with your parcel that has your order number, name, what you're returning and some contact details, just so we know who the parcel relates to!
f you are a UK customer then you’ll find a free returns sticker inside your package. Please put this on the outside of your unwanted item(s) when sending back. If you are a customer from outside the UK then please use a carrier that will give you a "Certificate of Postage" as the package is your responsibility until we receive it. Please note, free returns is only valid to UK customers.
If you need a new return label, please visit our portal where you can chose from a range of free return options!
If an item arrives damaged or faulty then please contact our Customer Care team, who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.
Alternatively, you can take your despatch note and the faulty or damaged goods to our store. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund or exchange.
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