Returns to store are free! Check your local store here. All payment methods refunded in store.
Alternatively, please visit our return portal by clicking here. This will give you various options for posting your item back to us.
Please remember to include and complete the returns section of the despatch note that was in your order. No printer required and paperless options available!
Raffle orders can be returned either in store or via the portal. Orders placed in store or at the kiosk can only be exchanged or refunded in store. Online orders can be returned to store or by post for a full refund as exchanges are not currently possible.
We understand you might need a little more time over the festive period to return items to us. From Wednesday 1st November 2023 you can return your items to us for a refund up until Monday 22nd January 2024 as long as they are accompanied by a valid proof of purchase. We are not able to process refunds in store between the dates of 26th and 28th December.
Please return your items to the returns address below within 14 days for a refund using a carrier of your choice. Once the item has been received we will process a refund and you will receive a confirmation. Please take care of the goods and, if possible, return with their original packaging. Please send the despatch note and/or a copy of your receipt back with your order.
Footpatrol Internet Returns
Kingsway Business Park
We are currently unable to offer exchanges on international orders.
You can return your unwanted items back to our HIP Leeds or Manchester stores within 28 days of purchase. They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.
This depends on the reason for your refund. Let's start with returns. If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website. Once the parcel has arrived with our returns team, we aim to process it within 14 days. This marks the item(s) as returned and triggers a refund. Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider.
If the refund was due to a cancellation, we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.
We are sorry you haven't received a despatch note with your delivery.
We are not able to provide you with a copy of the despatch note at present, however, if it's a proof of purchase or receipt you're looking for, your order confirmation email is just as good.
If you wanted the despatch note to return your order you should only need your order number to create a return through our returns portal here. If you choose to send items back yourself, please remember to pop a note in with your parcel that has your order number, name, what you're returning and some contact details, just so we know who the parcel relates to!
Our returns are no longer free. Please see our new returns policy here.
If you are a customer from outside the UK then please use a carrier that will give you a "Certificate of Postage" as the package is your responsibility until we receive it. Send your return to the below address:
Footpatrol Internet Returns Door 2 Michael Faraday Avenue Milnrow Rochdale OL16 4FW
If you think the item your received is faulty/damaged please get in touch with Customer Service and we will see how we can help you. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.
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