Order and Deliveries

We will send you an email and text message update once your order has been despatched.

Please log into your account https://www.footpatrol.com/myaccount/dashboard/

Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information or here, however, please note Click and Collect orders  cannot be tracked through this service. For Click and Collect orders, the store will notify you when your order is ready to be collected. 




Still need help? Call us on 020 7287 8094! Be sure to have your order number ready so we can help you as quickly as possible

Unfortunately, once the order has been placed we can't change it. We're pretty quick at picking and packing your order, therefore we need to be quick to  cancel your order once your purchase has been confirmed. If you contact us on 020 7287 8094 as soon as possible, we may be able to help

If you change your mind you can return it to us free of charge by taking it to one of our stores or by posting it back to us. Just visit our dedicated returns page here 

Sorry your order was cancelled.
If the item (s) you've ordered is out of stock at the time of packing your order, we need to cancel it. Please allow up to 5 working days for your refund,depending on your payment method
Our customer service team wont know if a product is coming back in or not so why not take a look at our 'New In' section to see if something catches your eye.

We understand you want your new Footpatrol gear as soon as possible so we’ll email you as soon as it’s been despatched to let you know. We'll also send you a link which you can use to access our couriers website to track the delivery.

If you’ve bought something from a popular release then it may take long for a confirmation email to reach you, as our server is having to process multiple orders. If you are unsure, please give our customer service team a call and they will be able to assist you further. If there is an issue payment will always be returned promptly.

 At certain times we are unable to send all of the items you have ordered. If this is the case, we will send you an email letting you know of all the items that are missing from your order.

Please note that if purchasing more than 1 item then your order may be split into separate deliveries.

If you have not received a notification that an item was not available and not received the refund after 5 working days, then please contact our Customer Service and we’ll look into it.

We're only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know.

Unfortunately, once the order has been placed we can't change it before despatch. Sorry.

If your order is being delivered within the EU there will be no import charges up to order value of 150€. Potential import charges over order value of 150€. For orders being delivered outside of the EU, import charges may apply regardless of the order value. 

Please check the customs threshold of the country you are sending your items to before you order, and to avoid charges, keep your basket below the threshold.

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Islands: BT, IM

Jersey – JE

Guernsey - GY 

Please go to our delivery page where you can see all of our delivery options and the countries we can deliver to.

If an item arrives damaged or faulty then please contact our Customer Care team, who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.

Alternatively, you can take your despatch note and the faulty or damaged goods to our store. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund or exchange.

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

 If you change your mind you can return it to us free of charge using your free return label or by taking it to our store.  For further information, visit our returns section to view all of your returns options.