Order and Deliveries

We will send you an email and text message update once your order has been despatched. Please allow the required time for the delivery method you have chosen before you contact us. Your estimated delivery date can be found on your confirmation email.

Please log into your account https://www.footpatrol.com/myaccount/dashboard/

Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information or here, however, please note Click and Collect orders  cannot be tracked through this service. For Click and Collect orders, the store will notify you when your order is ready to be collected.

Still need help? Call us on 020 7287 8094! Be sure to have your order number ready so we can help you as quickly as possible.

Unfortunately, once the order has been placed we can't change it. We're pretty quick at picking and packing your order, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 020 7287 8094 as soon as possible, we may be able to help.

If you change your mind you can return it to us by taking it to one of our stores or by posting it back to us. Just visit our dedicated returns page here.

Sorry your order was cancelled.
If any of the items you've ordered are out of stock at the time of packing , we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.

We understand you want your new Footpatrol gear as soon as possible so we’ll email you as soon as it’s been despatched to let you know. We'll also send you a link which you can use to access our couriers website to track the delivery.

Your estimated delivery date is in your order confirmation email and includes the time it takes for us to package your order. Please allow the required time for the delivery method you have chosen before you contact us. You'll receive another email once your order is on its way, which will include a tracking link. Click & collect orders are not trackable. You will receive an email once your order reaches the store.

If you’ve bought something from a popular release then it may take longer for a confirmation email to reach you, as our server is having to process multiple orders. If you are unsure, please give our customer service team a call and they will be able to assist you further. If there is an issue payment will always be returned promptly.

At certain times we are unable to send all of the items you have ordered. If this is the case, we will send you an email letting you know of all the items that are missing from your order.

Please note that if purchasing more than 1 item then your order may be split into separate deliveries.

If you have not received a notification that an item was not available and not received the refund after 5 working days, then please contact our Customer Service and we;ll look into it.

We're only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know.

Unfortunately, once the order has been placed we can't change it before despatch. Sorry.

If delivery is to an address outside the UK, you may be charged taxes or duties on import into the destination country – we recommend you contact your local customs authority to understand the potential costs prior to placing an order.

PLEASE NOTE: Due to delays in Brexit we are working hard with our carriers to get your parcel to you asap. Please do not contact customer care. We will send you an update soon. Don't forget to use our tracking links (here) once your parcel has been despatched. We thank you for your patience and continued custom.

We deliver to 115 countries! Standard and Tracked Express delivery services are available to most of the countries we ship to. International delivery is available from just £6.99 - the price varies by country and this can be found here.

Deliveries will be shipped via DPD, DHL, Skynet or DPEX depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

Delivery will take 7 to 21 working days after despatch; a signature may be required and if you're not around the driver will leave a card with instructions on how to pick it up. This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team quoting your order number.

We can deliver your parcel on a next day service, to the majority of areas in the UK. 

Excluded post codes are below:

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Islands: BT, IM

Jersey – JE

Guernsey - GY 

Please go to our delivery page where you can see all of our delivery options and the countries we can deliver to.

If you think the item your received is faulty/damaged please get in touch with Customer Service and we will see how we can help you. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

If you change your mind, you can return your order to our store free of charge. For online returns, you can send any unwanted items back to us within 28 days from £2. For further information, visit our delivery and returns section to view all of your returns options.

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