Order and Deliveries

When placing your order, it is important to provide your mobile number and e-mail address during the checkout process. Once an order is processed and out for delivery, you will need to give the DPD driver the 4-digit pin in order to receive your order.  The pin code will be sent to you via e-mail/SMS.  Each pin code is unique and created separately for each shipment. Please keep these safe.

If you've accidentally deleted the PIN communication, the driver can resend it to you once they arrive at the delivery address. You can also download the DPD app and view the PIN in there too.

We will send you an email and text message update once your order has been despatched. Please allow the required time for the delivery method you have chosen before you contact us. Your estimated delivery date can be found on your confirmation email.

Please log into your account https://www.footpatrol.com/myaccount/dashboard/

Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information or here, however, please note Click and Collect orders  cannot be tracked through this service. For Click and Collect orders, the store will notify you when your order is ready to be collected.

Still need help? Call us on 0161 393 7182. Be sure to have your order number ready so we can help you as quickly as possible.

Unfortunately, once the order has been placed we can't change it. We're pretty quick at picking and packing your order, therefore we need to be quick to cancel your order once your purchase has been confirmed. If you contact us on 020 7287 8094 as soon as possible, we may be able to help.

If you change your mind you can return it to us by taking it to one of our stores or by posting it back to us. Just visit our dedicated returns page here. FREE option available.

Sorry your order was cancelled.
If any of the items you've ordered are out of stock at the time of packing , we'll cancel them from the order which will trigger a refund back to your method of payment. We will do this as soon as possible and by no later than 30 (thirty) days from the date of your order. Once the cancellation has been confirmed and the refund process started, we expect the refund to be with you within 5 working days. This timescale can vary according to your payment method.

We understand you want your new Footpatrol gear as soon as possible so we’ll email you as soon as it’s been despatched to let you know. We'll also send you a link which you can use to access our couriers website to track the delivery.

Your estimated delivery date is in your order confirmation email and includes the time it takes for us to package your order. Please allow the required time for the delivery method you have chosen before you contact us. You'll receive another email once your order is on its way, which will include a tracking link. Click & collect orders are not trackable. You will receive an email once your order reaches the store.

If you’ve bought something from a popular release then it may take longer for a confirmation email to reach you, as our server is having to process multiple orders. If you are unsure, please give our customer service team a call on 020 7287 8094 and they will be able to assist you further. If there is an issue payment will always be returned promptly.

At certain times we are unable to send all of the items you have ordered. If this is the case, we will send you an email letting you know of all the items that are missing from your order.

Please note that if purchasing more than 1 item then your order may be split into separate deliveries.

If you have not received a notification that an item was not available and not received the refund after 5 working days, then please contact our Customer Service and we;ll look into it.

We're only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know.

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order. If you change your mind, you can return your order to our store free of charge. For online returns, you can return any unwanted items back to us within 28 days, free and printerless options available. For further information, visit our delivery and returns section to view all of your returns options.

If delivery is to an address in the EU and under €150, then taxes and duties will be settled on your behalf with our courier. If delivery is over €150 or to an address outside the EU, you may be charged taxes or duties on import into the destination country – we recommend you contact your local customs authority to understand the potential costs prior to placing an order. You will be the importer into the destination country and by ordering through this site you give authority to our couriers to deliver and clear goods to you on that basis.

We deliver to 115 countries! Standard and Tracked Express delivery services are available to most of the countries we ship to. International delivery is available from just £6.99 - the price varies by country and this can be found here.

Deliveries will be shipped via DPD, Pro Carrier or Skynet depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

Delivery will take 7 to 21 working days after despatch; a signature may be required and if you're not around the driver will leave a card with instructions on how to pick it up. This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team here,quoting your order number.

We can deliver your parcel on a next day service, to the majority of areas in the UK. 

Excluded post codes are below:

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Islands: BT, IM

Jersey – JE

Guernsey - GY 

Please go to our delivery page where you can see all of our delivery options and the countries we can deliver to.

We’re sorry that there is a problem with the quality of your purchase. If your item arrives faulty or damaged, or is not the item that you requested, please take the item and despatch note to any of our stores and we will be happy to help.

Alternatively, please contact our Customer Care Team and provide the details of the issue so that we can help you. Please be aware we will ask for an image of the faulty or damaged item to help speed up the resolution.

In some cases, we may need to send the item to our inspection team for assessment to establish if a manufacturing fault is present, then, depending on the result, we may offer a refund. In all cases, the product must still be within the manufacturer’s warranty period.

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

If you change your mind, you can return your order to our store free of charge. For online returns, you can send any unwanted items back to us. For further information, visit our delivery and returns section to view all of your returns options.

Free and printerless options are available.

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