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Order and Deliveries

We understand you want your new Footpatrol gear as soon as possible so we’ll email you as soon as it’s been despatched to let you know. We'll also send you a link which you can use to access our couriers website to track the delivery.

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If you’ve bought something from a popular release then it may take long for a confirmation email to reach you, as our server is having to process multiple orders. If you are unsure, please give our customer service team a call and they will be able to assist you further. If there is an issue payment will always be returned promptly.

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Sometimes we don’t send everything you ordered at the same time. Please check your despatch note or emails for more information on whether the remainder of your order will follow. If we have not been able to supply all the items in your order we’ll email you to let you know and only take payment for what we have despatched.

If the delivery note says an item should be in your parcel but isn’t, please contact Customer Service and we’ll look into it.

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We're only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know.

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Unfortunately, once the order has been placed we can't change it before despatch. Sorry.

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When we ship your order we will send you an email explaining that your order has been despatched, and a link so that you can track your order.

Please remember that what you see on the carriers tracking system will be behind where the consignment really is due to the delay in the information being received by our couriers when they collect from us. As a guideline for UK orders please allow up to 12 hours for your information to be received. For orders to Ireland please allow up to 24 hours.

Tracking may not be available on some International orders. Please allow the full delivery time before contacting.

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Once the order is placed you cannot cancel it. There will be a free returns sticker enclosed within your package so please post it back to us using this.

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Please go to our delivery page where you can see all of our delivery options and the countries we can deliver to.

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If an item arrives damaged or faulty then please contact our Customer Care team, who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.

 

Alternatively, you can take your despatch note and the faulty or damaged goods to our store. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund or exchange.

 

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There are various reasons as to why your order might have been cancelled. Please contact our Customer Care team. who will be happy to assist you further on this issue.

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Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

 

 If you change your mind you can return it to us free of charge using your free return label or by taking it to our store.  For further information, visit our returns section to view all of your returns options.

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