We will send you an email once your order has been despatched. Please allow the required time for the delivery method you have chosen before you contact us. You can check the tracking link we sent in your despatch email to view the latest tracking information.

You can return your unwanted items back to our Footpatrol stores within 28 days of purchase. They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.

Please be aware: orders shipped to the USA may be subject to customs duty upon import. We recommend checking with your local customs authority to understand any potential charges before placing your order.

If delivery is to an address in the EU and under €150, then taxes and duties will be settled on your behalf with our courier. If delivery is over €150 or to an address outside the EU, you may be charged taxes or duties on import into the destination country - we recommend you contact your local customs authority to understand the potential costs prior to placing an order.