Frequently Asked Questions
What is Clearpay?
What is Clearpay?
Clearpay is a payment service that lends customers a
fixed amount of credit to make purchases instantly and then pay for them in 4
automatic instalments, made every 2 weeks, without any interest (late fees apply).
Please use Clearpay responsibly.
The service is provided by Clearpay Finance Ltd. Clearpay Plans are deemed
authorised and regulated by the Financial Conduct Authority for the purposes of the
Temporary Permission regime for Regulated Deferred Payment Credit. Details of the
Temporary Permission regime, which allows firms to carry on deferred payment
credit activities while seeking full authorisation, are available on the Financial
Conduct Authority’s website
How do I use Clearpay?
How do I use Clearpay?
Just shop on Footpatrol and check out as normal. At checkout, choose Clearpay
as your payment method. You’ll be directed to Clearpay to log in or create an account
and provide your payment details (Visa or Mastercard).
If you’ve used Clearpay before, simply log in to complete your order.
Where can I use Clearpay?
Where can I use Clearpay?
Take a look at the Clearpay shop Directory to check out our amazing partners where you can use Clearpay.
Who can use Clearpay ?
Who can use Clearpay ?
Clearpay is only available to permanent UK residents aged 18+ (excluding Channel Islands) with a UK billing address.
Customers with international billing addresses will not be able to use Clearpay or create a Clearpay account.
Other eligibility criteria apply. See Clearpay Terms of Service for further details.
How does the Clearpay payment schedule work?
How does the Clearpay payment schedule work?
Clearpay will split the total value of your order into 4 instalments payable
every fortnight. The exact amounts and dates will be displayed for you to agree to
before you confirm your purchase.
If you would like to make additional unscheduled payments before they are due, you may log into your Clearpay account to make your payments early. Clearpay will then adjust the amount owed accordingly.
You can log in to your Clearpay account anytime to view your payment schedule or make a payment before the next due date
What if I can't pay a Clearpay instalment?
What if I can't pay a Clearpay instalment?
If you cannot make a payment, please contact Clearpay.
As soon as you miss a payment, Clearpay will immediately stop you from making any
further purchases with Clearpay.
Clearpay will give you until 11pm on the following day to make your repayment and then you will incur a late fee if you are still not able to make the payment by then.
This will be an initial £6 and a further fee of £6 if the missed payment is not made
within 7 days. If your order is less than £24, the total late fee will be £6. If your order is
£24 or over, total late fees will not exceed 25% of the total order or £24, whichever is
less
.
Late payments may affect future spending limits. We may also report your late
payment data to credit reference agencies. This could have a negative impact on
your credit file, and could make it harder to obtain credit in future.
Clearpay debt may be passed to a debt collection agency and this may affect your
ability to use Clearpay in future. We encourage you to use Clearpay responsibly.
Please see Clearpay Terms of Service for further details.
When will my items be delivered if I use Clearpay?
When will my items be delivered if I use Clearpay?
Clearpay orders are delivered within our standard delivery timeframes like any order from Footpatrol.
Is there a limit to how much I can spend on a single Clearpay transaction?
Is there a limit to how much I can spend on a single Clearpay transaction?
Yes, your order value including shipping must be between [Merchant Minimum Order] and £1500 to use Clearpay. Your maximum order value may be lower depending on factors such as being a new customer or your payment history
Can I use another form of payment with Clearpay?
Can I use another form of payment with Clearpay?
Yes, you may also use a gift card, cash, or a promotional code with Clearpay to pay for your purchase.
How do I return or exchange an item purchased with Clearpay?
How do I return or exchange an item purchased with Clearpay?
Items purchased with Clearpay follow our standard return process.
Please note, refunds for Clearpay purchases will be refunded from Footpatrol ] to
Clearpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Clearpay will be
cancelled and any payments you have already made will be refunded back to the
card you paid with. Please note that until the merchant has confirmed the receipt of
any return goods, you will be liable to continue to make your payments to Clearpay.
You can view the details by logging in to your Clearpay accoun