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Order and Deliveries

We will send you an email and text message update once your order has been despatched.

Please log into your account https://www.footpatrol.com/myaccount/dashboard/

Alternatively, you can check the tracking link we sent in your despatch email to view the latest tracking information or here, however, please note Click and Collect orders  cannot be tracked on through this service

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Once the order is placed you cannot cancel it. There will be a free returns sticker enclosed within your package so please post it back to us using this.

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We understand you want your new Footpatrol gear as soon as possible so we’ll email you as soon as it’s been despatched to let you know. We'll also send you a link which you can use to access our couriers website to track the delivery.

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If you’ve bought something from a popular release then it may take long for a confirmation email to reach you, as our server is having to process multiple orders. If you are unsure, please give our customer service team a call and they will be able to assist you further. If there is an issue payment will always be returned promptly.

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 At certain times we are unable to send all of the items you have ordered. If this is the case, we will send you an email letting you know of all the items that are missing from your order.


Please note that we will provide you with a full refund for all the items that have not been sent.

If you have not received a notification that an item was not available and not received the refund after 5 working days, then please contact our Customer Service and we’ll look into it.

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We're only human and occasionally mistakes can happen. If it’s happened to you we’re very sorry and we’ll do our best to get the right items to you as soon as possible. Get in touch with our Customer Service team and let us know.

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Unfortunately, once the order has been placed we can't change it before despatch. Sorry.

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PLEASE NOTE: Due to delays in Brexit we are working hard with our carriers to get your parcel to you asap. Please do not contact customer care. We will send you an update soon. Don’t forget to use our tracking links (here) once your parcel has been despatched. We thank you for your patience and continued custom.

We deliver to 115 countries! Standard and Tracked Express delivery services are available to most of the countries we ship to. International delivery is available from just £6.99 - the price varies by country and this can be found here
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Deliveries will be shipped via DPD,DHL, Skynet or DPEX depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.
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Delivery will take 7 to 21 working days after despatch; a signature may be required and if you're not around the driver will leave a card with instructions on how to pick it up. This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team quoting your order number.
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We can deliver your parcel on a next day service, to the majority of areas in the UK. 
Excluded post codes are below:

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Islands: BT, IM

Jersey – JE

Guernsey - GY 

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Please go to our delivery page where you can see all of our delivery options and the countries we can deliver to.

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If an item arrives damaged or faulty then please contact our Customer Care team, who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.

 

Alternatively, you can take your despatch note and the faulty or damaged goods to our store. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund or exchange.

 

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There are various reasons as to why your order might have been cancelled. Please contact our Customer Care team. who will be happy to assist you further on this issue.

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Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

 

 If you change your mind you can return it to us free of charge using your free return label or by taking it to our store.  For further information, visit our returns section to view all of your returns options.

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If you have any questions regarding Klarna, please see our full FAQ here
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If you have any questions regarding Clearpay, please see our full FAQ here
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